Surgent's Emotional Intelligence

Recent research shows that emotional intelligence is twice as important as IQ in the development of business leaders. But what's the difference between emotional intelligence (EI) and manipulation? This course is designed to help you understand how EI is linked to leadership success. You'll learn how to assess your own emotional intelligence and how to identify the negative consequences of unmanaged emotions. You'll learn techniques that will improve your self-awareness, self-control, and self-motivation and you'll create a plan that increases your EI so that you can achieve optimal results in your relationships with others.

Presented by Beverly Williams

All employees who interact with others

• Understand how emotional intelligence is linked to leadership success and team productivity
• Recognize the four factors of emotional intelligence
• Increase self-awareness and practice techniques to develop EI
• Identify techniques to achieve greater self-control, self-motivation, and improved relationships
• Apply their understanding of emotional intelligence to produce results when working with others
• Identify future development opportunities to improve EI skills

• Self-awareness
• Self-regulation & motivation
• Empathy
• Managing relationships

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