What CPAs learned during difficult busy seasons
Their tips could help you next year.By Cheryl Meyer
Most CPAs are seasoned pros who can handle the "normal" workload that busy season generates. But some tax seasons are worse than others, whether due to new regulations, problems with clients, or even natural disasters.
We asked CPAs nationwide to describe their most challenging busy seasons, how they handled them, and what they learned from these experiences.
Her advice to other CPAs: Remain calm when disaster strikes for the sake of your clients, and "deal with people gently and with empathy for what they've been through," she said. "Some of our clients lost everything, and those were the toughest phone calls and returns."